CUSTOMER CARE

Sweet Paper Studios is dedicated to providing our customers with service that consistently surpasses their expectations.

 

I pride myself with the quality of my cards; everything is crafted by hand including being hand-stamped, cut, and assembled with premium products. If you have any questions please check our Frequently Asked Questions page.

PRIVACY POLICY

How do we collect information?

 

We collect information from you when you register on the site, place an order, communicate via e-mail, or participate in any other site feature where information is submitted. 

 

What information do we collect?

 

When ordering, or registering, we may ask for your name, e-mail address, mailing address, phone number, credit card information or other information. We also collect information about gift recipients so that we can fulfill the order. The information we collect about gift recipients is not used for marketing purposes.



How do we use your information?

We may use the information we collect from you in order to make your experience on our website more enjoyable. This may include:

  • Personalizing your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails on promotions, events, etc. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. 



Please note that we do not sell, trade, or otherwise transfer your information. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 29, 2017.


Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Your Consent

By using our site, you consent to our privacy policy.

CLASS AND EVENT POLICY

All classes scheduled for Sweet Paper Studios requires pre-payment in order to hold your spot. There are no refunds on classes or events. If you need to cancel or can no longer attend your scheduled class, your cards will be made for you and will be available for pick-up at agreed upon time in Hamilton, ON.

For events like Stampin' Bingo and other non-card making events, no refunds are available as event supplies are ordered prior to event date. You will remain eligible to receive any welcome gifts, etc., but you forfeit the cost of the event if you need to cancel and a replacement cannot be found.

By registering with payment to classes and event held by Sweet Paper Studios, you agree to this policy.

WHOLESALE INQUIRIES

Sweet Paper Studios welcomes all wholesale opportunities. Please Contact Us for more information.

For a list of current stockists, please click here.

ADDITIONAL SHOP POLICIES

It is the Buyer's responsibility to read and check the listing fully and provide all necessary information requested to carry out your customization.

If you need your order within a short space of time, please make sure to check your proof files once received as soon as possible. If we haven't heard from you with 48hrs, we may dispatch your item.

Color/Print Settings


Please note that product color may slightly vary due to different screen configurations .

All designs remain the Copyright of Sweet Paper Studios. Please refer to individual product listing for stamped image copyright.

PAYMENT METHODS

- VISA, MasterCard, American Express
- PayPal

NOTE: These policies are applicable to Sweet Paper Studios only. It is in no way affiliated with Stampin' Up! and their own website policy.

© 2018 Sweet Paper Studios.